Privacy Statement & Privacy Policy

At Hill & Hay – Printers & Designers we understand the importance of protecting your privacy. This statement is designed to advise you how we use any of the personal information you share with us, via our website, or otherwise. This statement also covers use of your personal information when you are a recipient of any products or services purchased throughHill & Hay – Printers & Designers. Your continued use of this or any of our other websites acknowledges your consent to this Privacy Statement & Privacy Policy.

About us:

Hill & Hay – Printers & Designers is a Scottish service providing printing, design and marketing centres in the UK.

What Personal information we collect:

We collect your personal information when you enter your details on forms on our websites or when you contact us (in writing, by post, email, by posts and messages via our social media platforms, by telephone, or in person at tradeshows or networking events). We also collect your personal information when you are a recipient of services or products purchased through Hill & Hay – Printers & Designers.

When you contact us via this website, by completing an enquiry, “contact us” form, or “request a quote” form, we may need to use your personal details to respond to your query or handle your sales enquiry. The details may include your name, address, landline telephone/mobile number, and/or email. In the case of an enquiry on behalf of a company we may collect your company’s name, your position; company address, company email address, and company telephone number.

Hill & Hay – Printers & Designers collect your personal information:

  • directly from you when you complete a form on our website, or select the option to receive news, information and promotional marketing from us;
  • when you enquire about or purchase a product or service from Hill & Hay – Printers & Designers
  • from third parties when we undertake a payment authorisation or when undertaking an identity check
  • when you purchase a product or service which we provide together with third party businesses and the information is collected by the third party business

How long we keep your personal information:

We use your personal information only to send you the information you have requested from us. Unless you purchase a service or product from Hill & Hay – Printers & Designers, or you indicated a desire to receive news or promotional information, your personal information will be deleted from our systems seven years after your enquiry.

Why we collect your personal information:

  • to fulfil your order and provide you with products and services that you may purchase or request from Hill & Hay – Printers & Designers
  • to check your identity to protect security and prevent fraud, when you use our services
  • to improve and develop our services
  • to meet our legal obligations

Storage of payment card information:

For purchases made online via our websites, we do not hold any bank payment card information.  For purchases made within Hill & Hay – Printers & Designers bank payment card information will be held by the payment provider. Hill & Hay – Printers & Designers will advise you of the nominated payment provider upon request.

Sharing your personal information with third parties:

Your personal information is only used by Hill & Hay – Printers & Designers, for the purposes previously described above. We share your personal information with select third party business partners only where it is necessary to do so, for the purpose of providing the service or product you have enquired about or purchased through Hill & Hay – Printers & Designers.

We may share your personal information with certain authorities, including the law enforcement agencies, credit bureaus, fraud prevention agencies and select other entities, for:

  • prevention and detection of crime,
  • the prevention of fraud against Hill & Hay – Printers & Designers, third parties or customers,
  • to prevent money laundering,
  • for identity verification, or
  • for the purpose of legal proceedings

We do not sell your personal information to any other third party, for any reason whatsoever. In the UK, we do not use automated call services and we do not record telephone calls for training, or other purposes.

In cases where your personal information has been provided to a third party as part of provision of a service or product purchased, you may need to contact the third party directly in relation to their continued use of your personal information.

Security of your personal information:

Hill & Hay – Printers & Designers centres are committed to keeping your personal information secure. All personal information collected via our website is stored on a secure server to protect it from being accessed or used inappropriately.

Accuracy of your personal information:

Hill & Hay – Printers & Designers franchised centres will ensure that your personal information is kept accurate and up to date as far as is reasonably possible. We encourage you to advise us of any changes to your information. Where you have opted-in to receive news, periodic offers, or promotional email marketing, we will use only relevant personal information to contact you.

Promotional email marketing:

Where you have indicated your preference to receive news, periodic offers, or promotional email marketing, by checking the box on our web forms we will use only relevant personal information to contact you. We may communicate with you by email, post, telephone, text messaging and/or social media posts and messaging where you have provided consent to do so.

If you do not wish to receive promotional marketing emails from Hill & Hay – Printers & Designers or its franchisees, please use the unsubscribe feature on any promotional email, or send an email stating “please unsubscribe me” in the subject line, or use our “contact us” form to request that your contact details be removed from our database. Please note we will only retain your personal information where our legal or regulatory obligations require us to do so.

How to obtain a copy of your personal information:

If you would like to obtain details of your personal information held in our database and/or in hard copy, stored by Hill & Hay – Printers & Designers, please contact the appropriate franchised centre directly. Hill & Hay – Printers & Designers will require certain details to be able to locate your personal information which may include the dates and details of centre visits, website visits, emails and the services or products you have received.

Transferring personal information outside of the UK:

Hill & Hay – Printers & Designers may need to transfer your personal information to third parties located outside the UK. If so, we will ensure that the personal information is protected to a level which meets the requirements of UK law.

Data Controller:

Hill & Hay – Printers & Designers is the data controller responsible for this website.

Third party websites:

Our website, emails and social media pages may contain links to websites operated by third parties. Hill & Hay – Printers & Designers are not responsible for privacy statements, notices, policies, services offered, or other site content displayed on third party websites.

Cookies Policy:

Our Cookies Policy can be found here:

Changes to our Privacy Statement & and Privacy Policy:

We review this Privacy Statement & Privacy Policy on a regular basis and will display the current version on this webpage. The last update was: 27 October 2018.

How to contact us:

If you have any questions about this Privacy Statement & Privacy Policy or how Hill & Hay – Printers & Designers is using your personal information, please contact us here:

Hill & Hay – Printers & Designers
58 Rogart Street
Glasgow
G40 2AA
0141 554 2205
sales@hillhay.co.uk